Customer Rating: Average rating of 5/5Average rating of 5/5Average rating of 5/5Average rating of 5/5Average rating of 5/5
Summary: great remote from harmony
Comment: harmony 1000 works very well i found it very easy to down load and i am not a computer guy.only had one problem it locked up 3 times i took the battery out put back works ok.the down side you have to go to harmony
and down load manual.like i said i am not a computer guy but i got every thing work.
jerry

Customer Rating: Average rating of 5/5Average rating of 5/5Average rating of 5/5Average rating of 5/5Average rating of 5/5
Summary: Super Duper Excellent (Love the product)
Comment: This is the best Universal Remote that I've have ever owed. I would recommend that you get this product. At first it's hard but after you read the instructions you will get it!!!

Customer Rating: Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5Average rating of 1/5
Summary: harmony remote is loaded with flaws
Comment: I spent 11,000 on a system from bestbuy
They cannot fix the harmony problem
They are not willing to fess up to the issue with this remote
I am presently working on a class action lawsuit to wake bestbuy up

Customer Rating: Average rating of 3/5Average rating of 3/5Average rating of 3/5Average rating of 3/5Average rating of 3/5
Summary: Too many reboots!
Comment: I have had this remote for approximately one year, or maybe I should say that I have had TWO of these remotes. Programming is fine, as it has been for my 659 and 880. Tech support, when you can get them have been excellent, and they aren't in Bhopal! The concept of the remote is good, but some of the execution is lacking. This is the 2nd remote that I have had with the same problem. It gets lost/hung up, once or twice per week necessitating removal of the battery to reset the remote, with some attendant manually turning on and off of individual components that the remote has left hung up on during its attempt to start them. This seems to inversely correlate with usage of my system for some reason; less use, more instances of hangups. In addition, although most of the controls are OK, the remote suffers, as do all of their remotes from small buttons, touchscreen or rubber. In this one, the onscreen button for menu is tough to hit with accuracy with big fingers. One final comment is about relatively poor battery life.

Customer Rating: Average rating of 2/5Average rating of 2/5Average rating of 2/5Average rating of 2/5Average rating of 2/5
Summary: Disappointing, No... Really Disappointing
Comment: I looked at every review on the market including the ones on Amazon, and nothing prepared me for what I was getting. The remote is just not worth the money. It feels too light and flimsy, the performance is just terrible. The touchscreen is very slow to respond and requires you to tap the same thing several times. It feels clunky and it often misses one component and requires you to go through the 'Help' Process.

Plus it remembers what it did, even if you don't want it to. God forbid you turn your tv off by yourself and leave something else on, because the next time you tell it you want to watch tv, it will turn your amp off and your tv on, forcing you to fix it... again.

The setup took forever, and if you're thinking that you can use this as a remote for your devices, forget it. It has the 'capability' to act as an individual remote, but its obviously designed around its own style of 'activities' so actually accessing the specific controls for a device is only through a tiny submenu, AFTER you pick an activity, its not a real remote replacement if you channel surf or anything like that.

Plus, amazon implies that it works with z-wave components (lights dimming etc) but it DOES NOT. Logitech had support for this feature and then removed it... why? I have no idea. It's only supported in the 880 (and that's straight from the horses mouth) so you'll have to go one remote DOWN from top-of-the-line to get that feature. (WTF?)

The only way I could theoretically seeing this work better, is with the IR/RF extender (another 100 dollars) and actually moving your components somewhere else. But if you're a normal person, like me, you don't have a place to stick all your components besides your living room. And it seems stupid to buy an RF extender just to make sure you hit the components that you will -no doubt- often miss, while using this remote.

The software database of devices is pretty good, but if you have a custom built windows media server, you'll have trouble, the software in general is typical of logitech, shiny but crappy. They excel at hardware and fail dismally at software, except with this product, where they failed at both. It's pretty but that's all I can say for it without reservations...