Customer Rating: 
Summary: Do not purchase this remote
Comment: I've had a Harmony 1000 for just over 18 months. The setup is pretty simple as long as you're running Windows. The setup software allegedly works on Mac, but I could never get it running correctly. It is very nice having a nice-looking remote that controls all (up to 6, no more than 6) the A/V devices in my living room.
The disappointing aspect of this remote is that the build quality is so poor. The touch screen is squishy and responds poorly. I don't have especially large fingers, but getting to several touch screen controls is very difficult.
This is a product that should be marketed at closer to $80. Because of the poor quality, it is likely that you will (as I have) need to replace it after 12-18 months of use.
Customer Rating:
Summary: Great device, terrible documentation.
Comment: This device was able to control every component in my home theater. It is extremely versatile and easy to program. Having said that, it comes with a price. Very little documentation. This means that you can spend a lot of time trying to understand just what this remote can do - and it can do a lot.
Customer Rating:
Summary: Excellent Remote Control
Comment: Logitech keeps improving their Harmony line of remote controls, and this one is much better than their previous units. The Harmony 880 had a few issues that have now been resolved with the 1000; most notably, the power connections are much better. When the 880 was placed into its docking station, it often failed to make a proper connection with the power contacts causing the unit to not charge properly. This was sometimes caused by dirty or corroded connectors, but the location of the contacts almost encouraged that to occur, both on the charging station and the control itself. Also, the 880 was prone to random resetting, especially when being docked. That may have been related to the power contacts which resulted in the unit often not being fully charged.
The touch-screen of the 1000 is much more intuitive than trying to find some of the small and unusually-shaped buttons on the other models, and it allows you to include ALL of the functions from the original remote.
The "help" feature is great for correcting anything which gets out-of-sync when using the highly-automatic activity buttons, such as when you use "sleep" to shut of the TV. It quickly steps you through the various devices, correcting anything it needs to using your answers to its checklist questions.
Logitech chose the most important functions to be included as real buttons, and their choice is exactly what you want. The only thing I would have done differently would have been to exchange the location of the volume and channel buttons; most other controls on the market have volume on the left and channel on the right and I find myself pressing the wrong ones on the 1000, especially after using the hotel remotes on a business trip. But that's only a minor inconvenience.
The bottom line is that I really like this new unit and recommend it to anyone who wants a single powerful remote to replace all of their original remote controls. Heck, it even works to control the blinds and my robotic floor vacuum.
Customer Rating:
Summary: Operationally Flawed
Comment: Received a Harmony Remote for Christmas last year. Basic set works okay. Adding some additional hardware like my iPod working through my Pioneer Receiver took a long time to get working somewhat correctly. This remote offers a high degree of customization, functional options are numerous. However, I would not recommend this remote to anyone.
There is one major, and I cannot stress this enough, problem with this remote...the touch pad and channel/volume buttons. You will continually find that touching the number buttons on the touchpad and getting an adjacent number, not the one you selected. And pressing a + or - on the channel and volume rocker buttons frequently (very frequently) sets the channel or volume sequencing rapidly up or down, out of control. You have to repeatedly hit the opposite direction (- if you hit +) to stop the switching from continuing to run away. Imagine when this happens with the volume: you hit the + (not holding it, just like a single click) to increase the volume a little and the volume takes off to 70+ db. The only way to not be blown away while the unit is doing its own thing is to hit the mute button, wait for the volume to max out, and then, hold the - volume button down until it returns to a reasonable range, and then turn the mute off. Software and firmware updates and remote adjustments (yes this is possible) by Logitech support have not solved these problems. I finally gave up about 4 months ago. I simple live with the problems.
My wife paid $500 for this unit, too much to just toss the unit in the garbage. At some point I will look for another remote, definitely not a Logitech remote. I have never been so disappointed in something costing this much.Logitech Harmony 1000 Advanced Universal Remote
Customer Rating:
Summary: Not as great as it seems
Comment: I got this remote thinking it could simplify the myriad of devices I have hooked up in my 2 room home A/V system. It certainly is easy enough to setup and configure to perform the functions you need, but overall I'm not sure I like it and think that maybe I would have been better off with one of the other logitech remotes.
Here are my issues:
Responsiveness... with the remote being touch screen it has a bunch of different screens it can give you to work with, but it just doesn't seem snappy enough. When you click an option button it seems to take it a moment or two to move to the new screen (and being someone that memorizes key sequences on my keyboard, that kind of delay annoys me because I sit there hovering with my finger ready to punch the next button).
Unnessecary dialogs... there are a bunch of dialogs that the remote presents that tell you stuff like 'the remote is now configured to watch tv' which are great the first time you use the remote, but are just annoying after the first two or three times. The issue I have is that after I tell the remote I want to watch TV, I have to click OK twice before I can get to the TV controls. Since the whole remote is software, it seems like they ought to give you a way to turn those silly things off, but Ihave yet to find the way to do it.
Form factor... I like the idea of a touch screen that is infinitely configurable; however some of the very common buttons should remain real buttons. Logitech was smart enough to keep volume and the arrow buttons as real buttons, but the key ones they didn't include are the play, pause, and FF buttons that I use all the time while watching DVDs or DVR. The problem I've found with having those commonly used buttons on the touch screen is that you end up having to look at the remote to position your finger over the right button and then when you are waiting to hit play at the right moment at the end of a commercial break, you end up either looking at the remote and missing the end of the commercials or you are looking at the TV and end up missing the button or hitting the wrong one. You might not think so but that really reduces the ease of use of this remote and is the primary reason I might be switching mine out for one of the other logitech models. And while I'm on the topic, it bugs me that you can't configure which button is the center button the remote (the one that is easiest to hit).
Freeze ups... This has happened a few different times in the first couple of months that I've owned this remote. It will get stuck on a screen and won't do anything: won't change screens, won't send button press, and even the hard buttons don't do anything. The only fix I've found for it was to either set it back in the cradle to make it go back to idle mode; or to take the battery out completely and put it back in. Since I'm a software guy by trade, I know it's hard to write perfect software, but when you sell me a device that is supposed to be an appliance like a remote or a phone, I expect it to not have these types of problems.
All in all, I think this is a decent product and will definitely help you control a complex system (and will look cool doing it), but when it comes down to it I think it lacks some of the key things that would take it from being a decent product to an excellent one. As I said before, next time I would be inclined to purchase one of the other logitech remotes that is more traditional in form factor and would hopefully avoid some of the other problems as well.
Summary: Do not purchase this remote
Comment: I've had a Harmony 1000 for just over 18 months. The setup is pretty simple as long as you're running Windows. The setup software allegedly works on Mac, but I could never get it running correctly. It is very nice having a nice-looking remote that controls all (up to 6, no more than 6) the A/V devices in my living room.
The disappointing aspect of this remote is that the build quality is so poor. The touch screen is squishy and responds poorly. I don't have especially large fingers, but getting to several touch screen controls is very difficult.
This is a product that should be marketed at closer to $80. Because of the poor quality, it is likely that you will (as I have) need to replace it after 12-18 months of use.
Customer Rating:
Summary: Great device, terrible documentation.
Comment: This device was able to control every component in my home theater. It is extremely versatile and easy to program. Having said that, it comes with a price. Very little documentation. This means that you can spend a lot of time trying to understand just what this remote can do - and it can do a lot.
Customer Rating:
Summary: Excellent Remote Control
Comment: Logitech keeps improving their Harmony line of remote controls, and this one is much better than their previous units. The Harmony 880 had a few issues that have now been resolved with the 1000; most notably, the power connections are much better. When the 880 was placed into its docking station, it often failed to make a proper connection with the power contacts causing the unit to not charge properly. This was sometimes caused by dirty or corroded connectors, but the location of the contacts almost encouraged that to occur, both on the charging station and the control itself. Also, the 880 was prone to random resetting, especially when being docked. That may have been related to the power contacts which resulted in the unit often not being fully charged.
The touch-screen of the 1000 is much more intuitive than trying to find some of the small and unusually-shaped buttons on the other models, and it allows you to include ALL of the functions from the original remote.
The "help" feature is great for correcting anything which gets out-of-sync when using the highly-automatic activity buttons, such as when you use "sleep" to shut of the TV. It quickly steps you through the various devices, correcting anything it needs to using your answers to its checklist questions.
Logitech chose the most important functions to be included as real buttons, and their choice is exactly what you want. The only thing I would have done differently would have been to exchange the location of the volume and channel buttons; most other controls on the market have volume on the left and channel on the right and I find myself pressing the wrong ones on the 1000, especially after using the hotel remotes on a business trip. But that's only a minor inconvenience.
The bottom line is that I really like this new unit and recommend it to anyone who wants a single powerful remote to replace all of their original remote controls. Heck, it even works to control the blinds and my robotic floor vacuum.
Customer Rating:
Summary: Operationally Flawed
Comment: Received a Harmony Remote for Christmas last year. Basic set works okay. Adding some additional hardware like my iPod working through my Pioneer Receiver took a long time to get working somewhat correctly. This remote offers a high degree of customization, functional options are numerous. However, I would not recommend this remote to anyone.
There is one major, and I cannot stress this enough, problem with this remote...the touch pad and channel/volume buttons. You will continually find that touching the number buttons on the touchpad and getting an adjacent number, not the one you selected. And pressing a + or - on the channel and volume rocker buttons frequently (very frequently) sets the channel or volume sequencing rapidly up or down, out of control. You have to repeatedly hit the opposite direction (- if you hit +) to stop the switching from continuing to run away. Imagine when this happens with the volume: you hit the + (not holding it, just like a single click) to increase the volume a little and the volume takes off to 70+ db. The only way to not be blown away while the unit is doing its own thing is to hit the mute button, wait for the volume to max out, and then, hold the - volume button down until it returns to a reasonable range, and then turn the mute off. Software and firmware updates and remote adjustments (yes this is possible) by Logitech support have not solved these problems. I finally gave up about 4 months ago. I simple live with the problems.
My wife paid $500 for this unit, too much to just toss the unit in the garbage. At some point I will look for another remote, definitely not a Logitech remote. I have never been so disappointed in something costing this much.Logitech Harmony 1000 Advanced Universal Remote
Customer Rating:
Summary: Not as great as it seems
Comment: I got this remote thinking it could simplify the myriad of devices I have hooked up in my 2 room home A/V system. It certainly is easy enough to setup and configure to perform the functions you need, but overall I'm not sure I like it and think that maybe I would have been better off with one of the other logitech remotes.
Here are my issues:
Responsiveness... with the remote being touch screen it has a bunch of different screens it can give you to work with, but it just doesn't seem snappy enough. When you click an option button it seems to take it a moment or two to move to the new screen (and being someone that memorizes key sequences on my keyboard, that kind of delay annoys me because I sit there hovering with my finger ready to punch the next button).
Unnessecary dialogs... there are a bunch of dialogs that the remote presents that tell you stuff like 'the remote is now configured to watch tv' which are great the first time you use the remote, but are just annoying after the first two or three times. The issue I have is that after I tell the remote I want to watch TV, I have to click OK twice before I can get to the TV controls. Since the whole remote is software, it seems like they ought to give you a way to turn those silly things off, but Ihave yet to find the way to do it.
Form factor... I like the idea of a touch screen that is infinitely configurable; however some of the very common buttons should remain real buttons. Logitech was smart enough to keep volume and the arrow buttons as real buttons, but the key ones they didn't include are the play, pause, and FF buttons that I use all the time while watching DVDs or DVR. The problem I've found with having those commonly used buttons on the touch screen is that you end up having to look at the remote to position your finger over the right button and then when you are waiting to hit play at the right moment at the end of a commercial break, you end up either looking at the remote and missing the end of the commercials or you are looking at the TV and end up missing the button or hitting the wrong one. You might not think so but that really reduces the ease of use of this remote and is the primary reason I might be switching mine out for one of the other logitech models. And while I'm on the topic, it bugs me that you can't configure which button is the center button the remote (the one that is easiest to hit).
Freeze ups... This has happened a few different times in the first couple of months that I've owned this remote. It will get stuck on a screen and won't do anything: won't change screens, won't send button press, and even the hard buttons don't do anything. The only fix I've found for it was to either set it back in the cradle to make it go back to idle mode; or to take the battery out completely and put it back in. Since I'm a software guy by trade, I know it's hard to write perfect software, but when you sell me a device that is supposed to be an appliance like a remote or a phone, I expect it to not have these types of problems.
All in all, I think this is a decent product and will definitely help you control a complex system (and will look cool doing it), but when it comes down to it I think it lacks some of the key things that would take it from being a decent product to an excellent one. As I said before, next time I would be inclined to purchase one of the other logitech remotes that is more traditional in form factor and would hopefully avoid some of the other problems as well.
Logitech Harmony 1000 Advanced Universal Remote (Silver) Reviews: Page 4 of 58
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