Customer Rating: 
Summary: Less than 1 star
Comment: I also used to be a Logitech dealer until our customers experienced these same type of firmware problems. Remotes freaks out and locks up, volume go's up in middle of night without touching the remote, RF extender looses connectivity with remote, etc. We have sold over 35 harmony 890 and 1000's half of which have been replaced with a Universal Remote 850 or 900. One customer returned a 890 remote in a zip lock bag after smashing it with a hammer - needless to say he was upset. Harmony remotes are made for consumers who want to program the remote themselves (if the customer can wire and setup a/v equipment then they should have no problem programming) they only offer basic functionality due to the closed software architecture. Our company refuses to program Logitech Universal remotes for our customers, because we can not guarantee results.
Customer Rating:
Summary: Great Universal Remote
Comment: Logitech Harmony 1000 Advanced Universal Remote Control I just purchased this universal remote and am VERY pleased with it. Set up was extremely easy and required no special technical skills. The online user guide made setting up the remote an easy task just as advertised on the box. The touch screen display is a nice feature especially when you compare this remote with other higher priced units that really accomplish the same task. Most of all, my family really loves the Harmony 1000 and everyone is now able to enjoy our media room without having to scramble for four different remotes just to turn on the TV and get surronud sound. I just can't see anyone not being pleased with this unit. I would highly recommend purchasing the RF extender as I believe that this is essential to ensure strong signal transmission and eliminating the need for direct line of sight ( I know, this adds another $100 to the overall price, but I still love the Harmony 1000). I would heartly recommend the Harmony 1000 without reservation to anyone. I was even able to programe in my remote controlled dimmer switch so that now we can even control lighting in our media room with the 1000. Great work to Logitech !!!
Customer Rating:
Summary: Great remote with minor flaws!!!
Comment: I really do like this remote, but a few things stopped me from giving it a full 5 stars.
1. Some of the buttons are too small, somewhat often I'll press the wrong button on accident because the buttons are too small and close together. In fact, I'll often hit the help button on accident and have to close out of that menu to get back to the current activity.
2. While this remote does a better job with my Tivo than the newer Harmony One, there is still just a bit of lag time vs. the original Tivo remote.
3. This is stupid, but I would prefer it had a clock on screen at all times. The Harmony One does.
Other than those minor things, this remote rocks. The color touch screen is well organized. I like the additional buttons in each corner to be able to give you more setting to press, (star= extra buttons that you don't have room for on the main screen; 123= keypad; play/pause= main/home screen). Being able to program special hotkeys to you're liking is excellent. The size of this remote is perfect, I was pleasantly surprised at how slim yet comfortable it fit in my hands and how light it was.
Customer Rating:
Summary: nice looking [...]
Comment: I have had this remote for about a year and a half and have used it only sparingly. It's big bright and
beautiful. It however is way over priced and difficult to navigate. Because it is primarily touch screen driven one will often touch the wrong area and launch an activity or function that you didn't want to occur. My screen has gone dead. The battery contact is broken and the 499 dolloar remote is kaput.
I do have two other remotes from logitech that I love. The harmony One is the best hands down. The 880 is a good workhorse. I know the price on the 1000 model has dropped significantly but there is a reason for this. Save yourself a big headache and get the Model One instead. It got a five star rating in Macworld Magazine. The Giz Wiz also loved it.
Customer Rating:
Summary: Good touch screen remote to control everything
Comment: Here is what I control with my Harmony 1000 (and rf extender):
1. Apple TV
2. Polk xrt 12 XM Radio
3. Bose 48 Lifestyle system
4. Cox HD DVR
5. Sony Digital Photo Album
6. Pioneer PRO 150FD Plasma
7. LG BH 200 Blu Ray Player
8. iPod
All activites work flawlessly 99% of the time. The TV channel favorites also work pretty well (it took a while to get the images and to add them to the remote)
Programming the remote online has a small learning curve, but in the end is a very powerful environment to allow you to get things just right.
I upgraded from the Harmony 880 and the 1000 is significantly better in all respects. The rf feature is critical.
One important downside is that I was unable to get the 1000 to work with multiple rf extenders. It did not know what signals to send where! Hence, loss of 1 star. For now my Apple TV is controlled only via ir, the others via rf.
The build quality, like all Logitech products is pretty good. I picked this over the Philips Pronto touch screen because of price and the ease of programming the Harmony v. the Philips. The Philips however, does have a nicer display and the build quality on the Philips is also more hefty.
Summary: Less than 1 star
Comment: I also used to be a Logitech dealer until our customers experienced these same type of firmware problems. Remotes freaks out and locks up, volume go's up in middle of night without touching the remote, RF extender looses connectivity with remote, etc. We have sold over 35 harmony 890 and 1000's half of which have been replaced with a Universal Remote 850 or 900. One customer returned a 890 remote in a zip lock bag after smashing it with a hammer - needless to say he was upset. Harmony remotes are made for consumers who want to program the remote themselves (if the customer can wire and setup a/v equipment then they should have no problem programming) they only offer basic functionality due to the closed software architecture. Our company refuses to program Logitech Universal remotes for our customers, because we can not guarantee results.
Customer Rating:
Summary: Great Universal Remote
Comment: Logitech Harmony 1000 Advanced Universal Remote Control I just purchased this universal remote and am VERY pleased with it. Set up was extremely easy and required no special technical skills. The online user guide made setting up the remote an easy task just as advertised on the box. The touch screen display is a nice feature especially when you compare this remote with other higher priced units that really accomplish the same task. Most of all, my family really loves the Harmony 1000 and everyone is now able to enjoy our media room without having to scramble for four different remotes just to turn on the TV and get surronud sound. I just can't see anyone not being pleased with this unit. I would highly recommend purchasing the RF extender as I believe that this is essential to ensure strong signal transmission and eliminating the need for direct line of sight ( I know, this adds another $100 to the overall price, but I still love the Harmony 1000). I would heartly recommend the Harmony 1000 without reservation to anyone. I was even able to programe in my remote controlled dimmer switch so that now we can even control lighting in our media room with the 1000. Great work to Logitech !!!
Customer Rating:
Summary: Great remote with minor flaws!!!
Comment: I really do like this remote, but a few things stopped me from giving it a full 5 stars.
1. Some of the buttons are too small, somewhat often I'll press the wrong button on accident because the buttons are too small and close together. In fact, I'll often hit the help button on accident and have to close out of that menu to get back to the current activity.
2. While this remote does a better job with my Tivo than the newer Harmony One, there is still just a bit of lag time vs. the original Tivo remote.
3. This is stupid, but I would prefer it had a clock on screen at all times. The Harmony One does.
Other than those minor things, this remote rocks. The color touch screen is well organized. I like the additional buttons in each corner to be able to give you more setting to press, (star= extra buttons that you don't have room for on the main screen; 123= keypad; play/pause= main/home screen). Being able to program special hotkeys to you're liking is excellent. The size of this remote is perfect, I was pleasantly surprised at how slim yet comfortable it fit in my hands and how light it was.
Customer Rating:
Summary: nice looking [...]
Comment: I have had this remote for about a year and a half and have used it only sparingly. It's big bright and
beautiful. It however is way over priced and difficult to navigate. Because it is primarily touch screen driven one will often touch the wrong area and launch an activity or function that you didn't want to occur. My screen has gone dead. The battery contact is broken and the 499 dolloar remote is kaput.
I do have two other remotes from logitech that I love. The harmony One is the best hands down. The 880 is a good workhorse. I know the price on the 1000 model has dropped significantly but there is a reason for this. Save yourself a big headache and get the Model One instead. It got a five star rating in Macworld Magazine. The Giz Wiz also loved it.
Customer Rating:
Summary: Good touch screen remote to control everything
Comment: Here is what I control with my Harmony 1000 (and rf extender):
1. Apple TV
2. Polk xrt 12 XM Radio
3. Bose 48 Lifestyle system
4. Cox HD DVR
5. Sony Digital Photo Album
6. Pioneer PRO 150FD Plasma
7. LG BH 200 Blu Ray Player
8. iPod
All activites work flawlessly 99% of the time. The TV channel favorites also work pretty well (it took a while to get the images and to add them to the remote)
Programming the remote online has a small learning curve, but in the end is a very powerful environment to allow you to get things just right.
I upgraded from the Harmony 880 and the 1000 is significantly better in all respects. The rf feature is critical.
One important downside is that I was unable to get the 1000 to work with multiple rf extenders. It did not know what signals to send where! Hence, loss of 1 star. For now my Apple TV is controlled only via ir, the others via rf.
The build quality, like all Logitech products is pretty good. I picked this over the Philips Pronto touch screen because of price and the ease of programming the Harmony v. the Philips. The Philips however, does have a nicer display and the build quality on the Philips is also more hefty.
Logitech Harmony 1000 Advanced Universal Remote Reviews: Page 7 of 54
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