Customer Rating: 
Summary: intel macs-forget it
Comment: After repeated installations and removal of software (no easy simple deletion task), never was able to get the software to operate. I have a macbook pro with osx.5. Save yourself a lot of frustration and time by avoiding this product.
Customer Rating:
Summary: Be patient, take your time -- and it's well worth it!
Comment: I'll admit it. After the first hour trying to set up and configure the Harmony 890, I almost decided to box it back up and send it back to Amazon. In today's world of Macs, iPods and iPhones, you have a reasonable expectation for things to work right out of box, with little or no configuration necessary. So forgive me for my naivete in thinking the Harmony 890 would instantly feel as if I discovered a magic wand from another dimension. It *is* indeed a magic wand of sorts, but it takes a fair amount of configuration and testing to bring the magic alive. But once you do, you will be awe at how much more simple your life has become. You will immediately think of all the times you looked at the product description online over the last year but always chickened out of buying it. And you'll wish you had bought it sooner.
Difficult product to configure? Or lack of intelligence on the configurer?
I'm no idiot. I'm a techie, and I should have known that a product like this would require some up front time to configure. But I wasn't exactly prepared for the amount of time I ultimately had to put into it. I also have several devices:
Pioneer Plasma TV
Scientific Atlanta PVR
Sony A/V Receiver
Sony DVD
Apple TV
Nintendo Wii
All of these devices are in the massive equipment database that Logitech maintains and updates daily, and for that I was thankful. But after setting up all the devices and configuring all of the activities, things were just off a bit. For one, I could not get the PVR to turn on from the off position while sending all the other signals that controlled watching TV. I adjusted the timing of the PVR several times, adding a delay to allow the PVR signal to fire after all the others finished firing. No configuration seemed to work, so my only option was to leave the PVR on at all times, which is no big deal.
My biggest gripe about configuration is that any time you need to tweak the settings, you have to disconnect the RF extender and update both it and the actual remote -- both of which take a few minutes each time. (And you can only update the RF extender and the remote one at a time.) This added considerable time to the overall process, given how many rounds of tweaking I was doing.)
I also found that some of the signal mapping in the database seemed off. For example, the A/V receiver commands that control the surround sound settings were not working properly when controlled by the Harmony 890. But this too was solved simply by taking the original A/V remote and having the Harmony 890 "learn" the commands directly. This is done by holding the two remotes about 2" apart, pressing the command on the legacy remote, the signal of which is then picked up and stored by the Harmony remote. Believe it or not, this worked like a charm. So much so, that to be absolutely sure things would work exactly the way I wanted them to, I took the time to teach the Harmony 890 all of my favorite commands from each of my remotes. This was mostly an unnecessary step I'm sure, as the Logitech database seems impressively comprehensive. But once all was said and done, and all the devices were updated, I had full control of everything from the Harmony 890. And the feeling of reaching that zen state makes the purchase worth every penny.
You know, previously I was trying to figure out why a universal remote like this has to cost almost $300. The hardware is cheap, and the software that controls it is fairly basic. But after slogging through the configuration process and seeing the total number of technical support hotlines that Logitech maintains globally just for the Harmony, not to mention the work that must go into keeping the database and support forums up to date, I can see why they need to charge such a pretty penny for this device.
But like I said, be patient, and take your time setting it up. No matter how frustrated you may get by the perceived complexity of the configuration process, you will be able to tame the beast and turn it into your very best friend. I did, and I love it.
Customer Rating:
Summary: GREAT REMOTE!!!!!!!!!!!!
Comment: I have the older model harmony 720 and up graded to this one. We love it! The features to customize what you want the remote to do are wonderful! I would buy this again and would tell anyone to buy one also!! GREAT PURCHASE!!!!
Customer Rating:
Summary: A bad waste of good home theatre money
Comment: We own two Harmony 890 remotes. At first we thought we liked the original one we'd purchased -- programming it was a bit of a pain, but usage was fairly user-friendly. So we bought a second 890 for our bedroom theatre, as we had just upgraded the home theatre receiver and set up a better package in our bedroom.
Whereupon we found that the original 890 will no longer program. It refuses to "talk" with any computer after just 10 months of use. Contacting Logitech was worse than useless -- they have NO idea what customer service is, nor do they appear to have any clue about the products they sell. And unfortunately, my husband drug his feet in trying to resolve the problem and we can no longer return the second remote (that one, obviously, is our fault). And the second remote, while it will talk to the computer, refuses to recognize two of our listed products (the receiver and the projector, both of which had worked previously). At first I thought it was operator error, as they say, but after walking through it with my husband I realize his frustration in that the programming keeps glitching and the remotes fail to work.
I should have known that something would go wrong with a remote this pricey, but this has soured me on Logitech in general.
Customer Rating:
Summary: User Friendly
Comment: We chose to buy this through Beach Camera where it was significantly less in price. We were worried once we got it that it would be difficult to set up. It was not! It is very user friendly...very easy to set up and we even set up a button for Vudu which we love. This is a great product and sure beats having 6 different remotes! It is reliable and we put it in a rechargeable cradle every night. We would highly recommend this remote!
Summary: intel macs-forget it
Comment: After repeated installations and removal of software (no easy simple deletion task), never was able to get the software to operate. I have a macbook pro with osx.5. Save yourself a lot of frustration and time by avoiding this product.
Customer Rating:
Summary: Be patient, take your time -- and it's well worth it!
Comment: I'll admit it. After the first hour trying to set up and configure the Harmony 890, I almost decided to box it back up and send it back to Amazon. In today's world of Macs, iPods and iPhones, you have a reasonable expectation for things to work right out of box, with little or no configuration necessary. So forgive me for my naivete in thinking the Harmony 890 would instantly feel as if I discovered a magic wand from another dimension. It *is* indeed a magic wand of sorts, but it takes a fair amount of configuration and testing to bring the magic alive. But once you do, you will be awe at how much more simple your life has become. You will immediately think of all the times you looked at the product description online over the last year but always chickened out of buying it. And you'll wish you had bought it sooner.
Difficult product to configure? Or lack of intelligence on the configurer?
I'm no idiot. I'm a techie, and I should have known that a product like this would require some up front time to configure. But I wasn't exactly prepared for the amount of time I ultimately had to put into it. I also have several devices:
Pioneer Plasma TV
Scientific Atlanta PVR
Sony A/V Receiver
Sony DVD
Apple TV
Nintendo Wii
All of these devices are in the massive equipment database that Logitech maintains and updates daily, and for that I was thankful. But after setting up all the devices and configuring all of the activities, things were just off a bit. For one, I could not get the PVR to turn on from the off position while sending all the other signals that controlled watching TV. I adjusted the timing of the PVR several times, adding a delay to allow the PVR signal to fire after all the others finished firing. No configuration seemed to work, so my only option was to leave the PVR on at all times, which is no big deal.
My biggest gripe about configuration is that any time you need to tweak the settings, you have to disconnect the RF extender and update both it and the actual remote -- both of which take a few minutes each time. (And you can only update the RF extender and the remote one at a time.) This added considerable time to the overall process, given how many rounds of tweaking I was doing.)
I also found that some of the signal mapping in the database seemed off. For example, the A/V receiver commands that control the surround sound settings were not working properly when controlled by the Harmony 890. But this too was solved simply by taking the original A/V remote and having the Harmony 890 "learn" the commands directly. This is done by holding the two remotes about 2" apart, pressing the command on the legacy remote, the signal of which is then picked up and stored by the Harmony remote. Believe it or not, this worked like a charm. So much so, that to be absolutely sure things would work exactly the way I wanted them to, I took the time to teach the Harmony 890 all of my favorite commands from each of my remotes. This was mostly an unnecessary step I'm sure, as the Logitech database seems impressively comprehensive. But once all was said and done, and all the devices were updated, I had full control of everything from the Harmony 890. And the feeling of reaching that zen state makes the purchase worth every penny.
You know, previously I was trying to figure out why a universal remote like this has to cost almost $300. The hardware is cheap, and the software that controls it is fairly basic. But after slogging through the configuration process and seeing the total number of technical support hotlines that Logitech maintains globally just for the Harmony, not to mention the work that must go into keeping the database and support forums up to date, I can see why they need to charge such a pretty penny for this device.
But like I said, be patient, and take your time setting it up. No matter how frustrated you may get by the perceived complexity of the configuration process, you will be able to tame the beast and turn it into your very best friend. I did, and I love it.
Customer Rating:
Summary: GREAT REMOTE!!!!!!!!!!!!
Comment: I have the older model harmony 720 and up graded to this one. We love it! The features to customize what you want the remote to do are wonderful! I would buy this again and would tell anyone to buy one also!! GREAT PURCHASE!!!!
Customer Rating:
Summary: A bad waste of good home theatre money
Comment: We own two Harmony 890 remotes. At first we thought we liked the original one we'd purchased -- programming it was a bit of a pain, but usage was fairly user-friendly. So we bought a second 890 for our bedroom theatre, as we had just upgraded the home theatre receiver and set up a better package in our bedroom.
Whereupon we found that the original 890 will no longer program. It refuses to "talk" with any computer after just 10 months of use. Contacting Logitech was worse than useless -- they have NO idea what customer service is, nor do they appear to have any clue about the products they sell. And unfortunately, my husband drug his feet in trying to resolve the problem and we can no longer return the second remote (that one, obviously, is our fault). And the second remote, while it will talk to the computer, refuses to recognize two of our listed products (the receiver and the projector, both of which had worked previously). At first I thought it was operator error, as they say, but after walking through it with my husband I realize his frustration in that the programming keeps glitching and the remotes fail to work.
I should have known that something would go wrong with a remote this pricey, but this has soured me on Logitech in general.
Customer Rating:
Summary: User Friendly
Comment: We chose to buy this through Beach Camera where it was significantly less in price. We were worried once we got it that it would be difficult to set up. It was not! It is very user friendly...very easy to set up and we even set up a button for Vudu which we love. This is a great product and sure beats having 6 different remotes! It is reliable and we put it in a rechargeable cradle every night. We would highly recommend this remote!
Logitech Harmony 890 Advanced Universal Remote Control Reviews: Page 4 of 85
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