Customer Rating: 
Summary: greatest remote ever
Comment: to put it simply...
program it once (30 minutes) and to do anything watch tv, dvd, appletv, laptop, ps3, sirius radio, ...its all one button away to turn on and switch everything to where it needs to be!
got something new? 10 minutes to add it and reprogram.
Anyone can now use your entertainment system...
Customer Rating:
Summary: Great Product
Comment: I purchased the Harmony One remote from J&R through Amazon a few weeks ago and received it in the mail and couldn't be happier. I waited almost a year to purchase this product because $250 is alot for a remote. The set up on this remote is very easy but make sure you have all of your product #'s. I work as an IT professional so I had to try programming it with both MAC and Windows. The Windows setup worked flawlessly but the MAC installation was not as easy as I had hoped. Since moving to a MAC recently I was surprized to find that the new MAC Books and MAC Mini would not recognize the device. I uninstalled and reinstalled the software several times, I downloaded and manually installed the device drivers and still no dice. I called a buddy who has an IMAC and MAC book Pro and it installed fine on the IMAC but had the same problems with the MAC book Pro. I can't say for sure what the problem was but it was frustrating. After installing the software on XP the programming of the remote was a breeze. I am one of those guys with 9 remotes on my table and I replaced all of them including both PS3 remotes. Yes it works with a PS3 but you need to purchase the IR remote for it and do a custom set up for it, all of which can be found by googling it. Overall the device works flawless however it is overpriced at $250 and frankly overpriced at $200. Wait a bit as I did and you can find them between $150 and $175 everyonce in a while.
Customer Rating:
Summary: Great product
Comment: After having done extensive research on universal remotes, including the more expensive models that require professional programming, I settled on the Harmony One. I just couldn't bring myself to having to rely on someone else to do the programming, as well as in the future whenever changing or adding components. I also wanted something that my wife could easily use. The Harmony One works as advertised. The Web based set-up can be as simple or as complicated as you like. The tech support is also excellent. I was having trouble setting up my X-Box 360 and through their online technical support service they fixed the problem promptly. The Harmony One also works well with the Hot Link Pro IR extender system. Unless you need an RF remote, I believe the Harmony One is currently the best universal remote on the market. In general, I have been impressed with Logitech products and their level of customer support.
Customer Rating:
Summary: First-class remote, but software needs help
Comment: If I could, I'd give the remote itself 5-stars, and the software 2-stars. Instead, I averaged it out to a '4' since you'll be using the remote a lot more than the software...
First the pros: The remote is excellent. There are plenty of "hard" buttons to control all the common features of all the common devices out there. For the more esoteric features, the touch-screen comes into play, and you can add virtually anything you want.
Also, the "activity-based" mantra really works well: you want to watch a Blu-ray? Click the appropriate activity, and the remote can power up your TV, A/V receiver, Blu-Ray player, and even an HDMI switch if you need it, select the appropriate inputs on the devices, and then all the buttons will be able to control the appropriate things: Volume from the A/V receiver, play et. al. on the Blu-Ray, etc. And you can customize this to your heart's content. My old "1 for All" remote had this to a small degree, but this remote takes it to several magnitudes better. No more constant mode-switching on the remote, or trying to adjust the volume only to have the TV volume (which you don't use) change! And for those who need to go into a specific device for a more esoteric button-- that capability is still there.
The look/feel of the remote are excellent.
Cons:
I can sum this up in one word: SOFTWARE! The config software is horrid. Well, that's probably too harsh -- they're on the right track. It has the appropriate level of hand-holding for less techy users, but lets those of us who want to get into the nuts & bolts do that too, with a little work. Make that a LOT of work.
Here's some problems I had with the software:
1) First, the software insisted that I must want to watch TV by using the tuner in my DVD-R/VCR on initial setup. And it refused to let me go back and remove this device (and the unwanted command to switch to a particular input on the TV). Later I found that if I added a new "Watch TV" activity from scratch, it gave me a lot more options -- but I only found this after a lot of missteps.
2) The touch-screen comes with a lot of functions pre-customized -- including a lot of things that my devices didn't have the capability to do. For example, on my Sony A/V receiver, there were several dozen "switch to input" commands -- including duplicate-sounding things like "DVD" vs. "DVD/LaserDisc". I went through and removed the ones that didn't apply, but this left "holes" in the touch-screen where the missing buttons were. And get this -- the only way to move things around in the touch-screen is by clicking up/down arrows -- one click at a time. I spent several hours just trying to remove the blank lines. Why wouldn't they have a "remove dead space" or even a way to delete a blank line and push everything else up?
3) While fighting through the above, I finally had it right. Then I clicked "done" and was told my session had timed out. If you didn't know -- the software requires you to be online, and all settings are saved in an online account. In this case, my login timed out, and I lost everything I had done with remapping the blank space. I was NOT happy. Later I noticed a small warning that said to click the done button at least once every 5 minutes to avoid losing work. This is NOT acceptable software practice...
4) There doesn't seem to be a way to delete commands that aren't used in my device. In one case I learned a command, forgetting to type in a name, and it was saved as "MyNewCommand". There doesn't seem to be a way to rename this OR delete it so I guess it's saved for posterity, forever... I don't know how much memory is in these devices but I hope I never get to the point where I've learned too many commands and can't remove them... (I'm jaded on this from previous learning remotes...)
5) The interface is very clunky. You very much feel like you're on a "Web 1.0" app. Screens largely consist of options with radio buttons, which you click "next" to proceed through. After you upload commands to the remote, you're asked if things worked, or if you want to make more changes. Strangely, there doesn't seem to be any difference no matter which answer you give -- either way you're taken back to the main config screen.
6)The online code library has some issues. The biggest one for me was with my ancient Kenwood CD changer: it was correctly identified as a "CD Jukebox" but all of the commands were as if it were an A/V receiver (and none worked). So I had to learn every command from the old remote... Also, numerous buttons on my Sony TV (about a year old) needed to be learned, as well as on my Sony A/V receiver. In the latter case, I was unable to learn some functions, such as Sound Modes-- not sure if that's Sony's fault or the remote's...
7) Finally, it's hard to know what functions to map to what buttons, due to naming. On my Sony TV, I was given inputs such as "InputHDMI", "InputCpt1", "InputHD1", etc. None of these actually controlled the HDMI or Component inputs on my TV: Instead, it turns out "InputVideo1" - Video3 controlled composite, "InputVideo4" - Video5 were Compoent, and "InputVideo6" - Video7 was HDMI. And for good measure, "InputVideo8" was VGA, not "InputPC". Very confusing... Not sure why they have you type in a very specific model number if they're only going to give you a generic Sony codeset...
At the very least, I've been able to get the remote to do what I want it to, and that's the main thing. So I do recommend this remote-- I just recommend Logitech give the config software a major overhaul! This remote is going to make driving my system SO much easier...
Customer Rating:
Summary: logitech: good at the basics, pricey for its limits
Comment: Logitech Harmony one is excellent at setting up basic activities: set the TV and devices (DVD player, DVR, VCR, ...) to the correct initial configuration (correct inputs, the correct things on). Very easy to use/set up, excellent user interface, huge device list. However, if you really want to give up your other controllers, not so easy to program special keys and to do specialized stuff (possible to do, but a pain) So expect it to work well for what it does, but keep your other controllers around. You will want them. Thus seems a bit pricey for what it does.
Summary: greatest remote ever
Comment: to put it simply...
program it once (30 minutes) and to do anything watch tv, dvd, appletv, laptop, ps3, sirius radio, ...its all one button away to turn on and switch everything to where it needs to be!
got something new? 10 minutes to add it and reprogram.
Anyone can now use your entertainment system...
Customer Rating:
Summary: Great Product
Comment: I purchased the Harmony One remote from J&R through Amazon a few weeks ago and received it in the mail and couldn't be happier. I waited almost a year to purchase this product because $250 is alot for a remote. The set up on this remote is very easy but make sure you have all of your product #'s. I work as an IT professional so I had to try programming it with both MAC and Windows. The Windows setup worked flawlessly but the MAC installation was not as easy as I had hoped. Since moving to a MAC recently I was surprized to find that the new MAC Books and MAC Mini would not recognize the device. I uninstalled and reinstalled the software several times, I downloaded and manually installed the device drivers and still no dice. I called a buddy who has an IMAC and MAC book Pro and it installed fine on the IMAC but had the same problems with the MAC book Pro. I can't say for sure what the problem was but it was frustrating. After installing the software on XP the programming of the remote was a breeze. I am one of those guys with 9 remotes on my table and I replaced all of them including both PS3 remotes. Yes it works with a PS3 but you need to purchase the IR remote for it and do a custom set up for it, all of which can be found by googling it. Overall the device works flawless however it is overpriced at $250 and frankly overpriced at $200. Wait a bit as I did and you can find them between $150 and $175 everyonce in a while.
Customer Rating:
Summary: Great product
Comment: After having done extensive research on universal remotes, including the more expensive models that require professional programming, I settled on the Harmony One. I just couldn't bring myself to having to rely on someone else to do the programming, as well as in the future whenever changing or adding components. I also wanted something that my wife could easily use. The Harmony One works as advertised. The Web based set-up can be as simple or as complicated as you like. The tech support is also excellent. I was having trouble setting up my X-Box 360 and through their online technical support service they fixed the problem promptly. The Harmony One also works well with the Hot Link Pro IR extender system. Unless you need an RF remote, I believe the Harmony One is currently the best universal remote on the market. In general, I have been impressed with Logitech products and their level of customer support.
Customer Rating:
Summary: First-class remote, but software needs help
Comment: If I could, I'd give the remote itself 5-stars, and the software 2-stars. Instead, I averaged it out to a '4' since you'll be using the remote a lot more than the software...
First the pros: The remote is excellent. There are plenty of "hard" buttons to control all the common features of all the common devices out there. For the more esoteric features, the touch-screen comes into play, and you can add virtually anything you want.
Also, the "activity-based" mantra really works well: you want to watch a Blu-ray? Click the appropriate activity, and the remote can power up your TV, A/V receiver, Blu-Ray player, and even an HDMI switch if you need it, select the appropriate inputs on the devices, and then all the buttons will be able to control the appropriate things: Volume from the A/V receiver, play et. al. on the Blu-Ray, etc. And you can customize this to your heart's content. My old "1 for All" remote had this to a small degree, but this remote takes it to several magnitudes better. No more constant mode-switching on the remote, or trying to adjust the volume only to have the TV volume (which you don't use) change! And for those who need to go into a specific device for a more esoteric button-- that capability is still there.
The look/feel of the remote are excellent.
Cons:
I can sum this up in one word: SOFTWARE! The config software is horrid. Well, that's probably too harsh -- they're on the right track. It has the appropriate level of hand-holding for less techy users, but lets those of us who want to get into the nuts & bolts do that too, with a little work. Make that a LOT of work.
Here's some problems I had with the software:
1) First, the software insisted that I must want to watch TV by using the tuner in my DVD-R/VCR on initial setup. And it refused to let me go back and remove this device (and the unwanted command to switch to a particular input on the TV). Later I found that if I added a new "Watch TV" activity from scratch, it gave me a lot more options -- but I only found this after a lot of missteps.
2) The touch-screen comes with a lot of functions pre-customized -- including a lot of things that my devices didn't have the capability to do. For example, on my Sony A/V receiver, there were several dozen "switch to input" commands -- including duplicate-sounding things like "DVD" vs. "DVD/LaserDisc". I went through and removed the ones that didn't apply, but this left "holes" in the touch-screen where the missing buttons were. And get this -- the only way to move things around in the touch-screen is by clicking up/down arrows -- one click at a time. I spent several hours just trying to remove the blank lines. Why wouldn't they have a "remove dead space" or even a way to delete a blank line and push everything else up?
3) While fighting through the above, I finally had it right. Then I clicked "done" and was told my session had timed out. If you didn't know -- the software requires you to be online, and all settings are saved in an online account. In this case, my login timed out, and I lost everything I had done with remapping the blank space. I was NOT happy. Later I noticed a small warning that said to click the done button at least once every 5 minutes to avoid losing work. This is NOT acceptable software practice...
4) There doesn't seem to be a way to delete commands that aren't used in my device. In one case I learned a command, forgetting to type in a name, and it was saved as "MyNewCommand". There doesn't seem to be a way to rename this OR delete it so I guess it's saved for posterity, forever... I don't know how much memory is in these devices but I hope I never get to the point where I've learned too many commands and can't remove them... (I'm jaded on this from previous learning remotes...)
5) The interface is very clunky. You very much feel like you're on a "Web 1.0" app. Screens largely consist of options with radio buttons, which you click "next" to proceed through. After you upload commands to the remote, you're asked if things worked, or if you want to make more changes. Strangely, there doesn't seem to be any difference no matter which answer you give -- either way you're taken back to the main config screen.
6)The online code library has some issues. The biggest one for me was with my ancient Kenwood CD changer: it was correctly identified as a "CD Jukebox" but all of the commands were as if it were an A/V receiver (and none worked). So I had to learn every command from the old remote... Also, numerous buttons on my Sony TV (about a year old) needed to be learned, as well as on my Sony A/V receiver. In the latter case, I was unable to learn some functions, such as Sound Modes-- not sure if that's Sony's fault or the remote's...
7) Finally, it's hard to know what functions to map to what buttons, due to naming. On my Sony TV, I was given inputs such as "InputHDMI", "InputCpt1", "InputHD1", etc. None of these actually controlled the HDMI or Component inputs on my TV: Instead, it turns out "InputVideo1" - Video3 controlled composite, "InputVideo4" - Video5 were Compoent, and "InputVideo6" - Video7 was HDMI. And for good measure, "InputVideo8" was VGA, not "InputPC". Very confusing... Not sure why they have you type in a very specific model number if they're only going to give you a generic Sony codeset...
At the very least, I've been able to get the remote to do what I want it to, and that's the main thing. So I do recommend this remote-- I just recommend Logitech give the config software a major overhaul! This remote is going to make driving my system SO much easier...
Customer Rating:
Summary: logitech: good at the basics, pricey for its limits
Comment: Logitech Harmony one is excellent at setting up basic activities: set the TV and devices (DVD player, DVR, VCR, ...) to the correct initial configuration (correct inputs, the correct things on). Very easy to use/set up, excellent user interface, huge device list. However, if you really want to give up your other controllers, not so easy to program special keys and to do specialized stuff (possible to do, but a pain) So expect it to work well for what it does, but keep your other controllers around. You will want them. Thus seems a bit pricey for what it does.
Logitech Harmony One Advanced Universal Remote Reviews: Page 13 of 84
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