Customer Rating: 
Summary: poor picture quality
Comment: Bought this one because I already had a 32" Philips LCD which was perfect. In a side by side comparison the 42" plasma was terrible. This was really obvious when looking at objects with straight lines. The 42" plasma showed them as unstable - wavy lines - very hard to watch this after seeing what the picture should be on the 32" LCD.
I sent it back. Unfortunately - there is a hefty restocking fee - so it cost me to send it back but I couldn't live with this set.
Customer Rating:
Summary: So far so good
Comment: After a whole year of research I decided to go with the 42 Phillips because of price ($990),quality and brand. Bought it in time for my birthday, came right on time (GO EAGLE DELIVERY). Very heavy, you will need two people to move it. Bought a flat mount which I had already set up and waiting for the TV to arrive.
Looks:- Well I thought it had the glossy black piano shine around the egdes however it didnt (ok no big deal). Attached my Component cables to the HD cable box and the instruction were clear as day.
Picture quality:- Ive only had this for a day, and Im having trouble finding the right picture setting. Phillips did well in having you choose from some stand still pictures however I still didnt like the outcome. IM still working on the perfect setting.
Audio:- Decent. I dont have surround sound and I dont think I will need it. Im pretty happy with the sound so far.
I have not connected it to a DVD, computer or anything else so I cant tell just yet. As I progress I will update my review but so far so good Phillips
Customer Rating:
Summary: Philips has terrible customer service
Comment: All may be fine if you don't have to follow-up with them for any issues. Ordered the 42" Plasma via their refurbished outlet online. The product arrived after 5-7 day shipping time and would not stay on for more than 10-15 minutes at a time. There is a overheat sensor that was tripping. Contacted their technical support team who begrudingly opened a ticket to initiate a product return. It took another 2 calls in to get them to figure out why the shipping service hadn't come back out to pick up the TV - the pickup finally occurred 9 calendar days later. It is now 30 calendar days since I originally received the TV and the credit has still not been made to my credit card. The packing slip does not have a valid, trackable bill of lading. Also, their return policy is such that you must wait for the product to be officially checked back in before they will either credit you or provide a new product. Needless to say, we went and bought a Hitachi immediately after opening the ticket due to their policy of no advance exchanges. They also have not responded to my email inquiries through their web order site on where the return funds are. I will now have to call again. I will never buy a Philips or Magnavox product again due to the risk of having to deal with them directly.
Update: After 37 days total I finally received the credit to my credit card and only after I called and inquired on status and was told my credit would be "expedited" (expedited took another 3 business days).
They have never followed up with me regarding my emails, complaints or otherwise. They missed an opportunity to recover a customer.
Customer Rating:
Summary: great tv 4 the money
Comment: I BOUGHT THIS TV FROM BJ'S FOR $999.99 AND LOVE IT THE PICTURE IS PERFECT AND THE COLORS WWWOOOWWW!!!!!!!!!!!!!!! I COULDNT BE MORE HAPPY I HAVE IT HOOKED UP TO A JVC THC50 HOME THEATER SYSTEM USING A HDMI CABLE AND I FEEL LIKE IM AT THE MOVIES I WOULD TELL ANYONE IF YOUR GONA GET A PLASMA AND WANT TO SAVE MONEY BUT WANT HIGH QUALITY THIS IS THE WAY TO GO.
Customer Rating:
Summary: Excellent Television
Comment: I recently purchased this TV from Sam's Club for $994.00 and am very pleased with my purchase. The resolution is great and the colors are very true to life. The black quality is excellent and the controls are extremely easy to use with the menu system being a breeze to navigate through. The setup was simple and the included stand was rock solid. I haven't viewed any HD broadcasts yet as I don't have HD cable but Digital cable, DVD's and VHS's look crystal clear. I would recommend this TV to anyone.
Summary: poor picture quality
Comment: Bought this one because I already had a 32" Philips LCD which was perfect. In a side by side comparison the 42" plasma was terrible. This was really obvious when looking at objects with straight lines. The 42" plasma showed them as unstable - wavy lines - very hard to watch this after seeing what the picture should be on the 32" LCD.
I sent it back. Unfortunately - there is a hefty restocking fee - so it cost me to send it back but I couldn't live with this set.
Customer Rating:
Summary: So far so good
Comment: After a whole year of research I decided to go with the 42 Phillips because of price ($990),quality and brand. Bought it in time for my birthday, came right on time (GO EAGLE DELIVERY). Very heavy, you will need two people to move it. Bought a flat mount which I had already set up and waiting for the TV to arrive.
Looks:- Well I thought it had the glossy black piano shine around the egdes however it didnt (ok no big deal). Attached my Component cables to the HD cable box and the instruction were clear as day.
Picture quality:- Ive only had this for a day, and Im having trouble finding the right picture setting. Phillips did well in having you choose from some stand still pictures however I still didnt like the outcome. IM still working on the perfect setting.
Audio:- Decent. I dont have surround sound and I dont think I will need it. Im pretty happy with the sound so far.
I have not connected it to a DVD, computer or anything else so I cant tell just yet. As I progress I will update my review but so far so good Phillips
Customer Rating:
Summary: Philips has terrible customer service
Comment: All may be fine if you don't have to follow-up with them for any issues. Ordered the 42" Plasma via their refurbished outlet online. The product arrived after 5-7 day shipping time and would not stay on for more than 10-15 minutes at a time. There is a overheat sensor that was tripping. Contacted their technical support team who begrudingly opened a ticket to initiate a product return. It took another 2 calls in to get them to figure out why the shipping service hadn't come back out to pick up the TV - the pickup finally occurred 9 calendar days later. It is now 30 calendar days since I originally received the TV and the credit has still not been made to my credit card. The packing slip does not have a valid, trackable bill of lading. Also, their return policy is such that you must wait for the product to be officially checked back in before they will either credit you or provide a new product. Needless to say, we went and bought a Hitachi immediately after opening the ticket due to their policy of no advance exchanges. They also have not responded to my email inquiries through their web order site on where the return funds are. I will now have to call again. I will never buy a Philips or Magnavox product again due to the risk of having to deal with them directly.
Update: After 37 days total I finally received the credit to my credit card and only after I called and inquired on status and was told my credit would be "expedited" (expedited took another 3 business days).
They have never followed up with me regarding my emails, complaints or otherwise. They missed an opportunity to recover a customer.
Customer Rating:
Summary: great tv 4 the money
Comment: I BOUGHT THIS TV FROM BJ'S FOR $999.99 AND LOVE IT THE PICTURE IS PERFECT AND THE COLORS WWWOOOWWW!!!!!!!!!!!!!!! I COULDNT BE MORE HAPPY I HAVE IT HOOKED UP TO A JVC THC50 HOME THEATER SYSTEM USING A HDMI CABLE AND I FEEL LIKE IM AT THE MOVIES I WOULD TELL ANYONE IF YOUR GONA GET A PLASMA AND WANT TO SAVE MONEY BUT WANT HIGH QUALITY THIS IS THE WAY TO GO.
Customer Rating:
Summary: Excellent Television
Comment: I recently purchased this TV from Sam's Club for $994.00 and am very pleased with my purchase. The resolution is great and the colors are very true to life. The black quality is excellent and the controls are extremely easy to use with the menu system being a breeze to navigate through. The setup was simple and the included stand was rock solid. I haven't viewed any HD broadcasts yet as I don't have HD cable but Digital cable, DVD's and VHS's look crystal clear. I would recommend this TV to anyone.