Customer Rating: 
Summary: Horrible Customer Service
Comment: I purchased a plasma TV from Philips and started having problems with the television within a few months. Philips customer service was horrible to work with and it took three months for them to repair my television. Every time I called they told me that the part "was on it's way." They said that for three months. Whenever I called they wouldn't be specific. Not happy with their service. TV was defective. Didn't even last a year.
Customer Rating:
Summary: Warning - High Defect rate for this TV
Comment: If you are considering buying this TV, know this: It has an exceptionally high defect rate when compared to other, similar Plasmas. Specifically, it has a major problem with board faults (i.e. the circuits that run the TV). This defect causes the TV to turn off on its own shortly after initial use. A bit of internet searching will confirm this fact.
I read a bit about this prior to purchasing, but because of the price, decided to roll the dice and buy it anyway. Now, i am left with a $1500 (at the time) TV that doesnt work, cant be repaired, and if its replaced, will possibly continue to break. Philips just wants to keep sending Tech guys out to fix it. Yet, every one that shows up says there's nothing they can do and that i need to exchange the TV. Problem is that with most big TVs, you can only exchange for the exact same item. It a sadistic loop of replacing one poorly engineered TV with the same thing.
So go ahead and take your chances...just dont say you werent warned
Customer Rating:
Summary: Great tv and super customer service
Comment: I purchased this tv at a local retailer in my area in order to avoid the delivery hassle, and I have to say that I am very satisfied with this purchase. I started using this tv by playing dvds thru my Bose 321 system and the picture looked very good if the dvd quality was high. I had intended to purchase an upconverting dvd player and when I found the Toshiba A2 HD player for $140.00 thru Amazon I bought it because it has HD Dvd playing abilities along with upconverting of regular dvds. I finally got to see what this television was capable of when I viewed my first HD dvd and even the regular dvds look great with this combination of player and tv. The HD dvds are really amazing.
I did have one glitch with this television. This tv had a habit of turning off right about 2 hours after it had been turned on and the sleep timer had not been set. When I contacted Phillips about this problem they could not find a service center that would come to my area to repair my television so they replaced it with a new one. They made arrangement to have the new one delivered to my house and picked up the faulty tv at the same time.
I am very pleased with the televsion and the customer service I received.
Customer Rating:
Summary: Brilliant; stunning; everything one could ask for in a plsama HDTV
Comment: This is a great TV. The Pixel Plus 3 technology definitely makes the grade -- it's a pixel-matching system that recreates natural imagery and reduces pesky image artifacts -- pixilation (which is discoloration), washout, fade, pixel shift, whatever. Super-high brightness and contrast ratio make for really vivod colors and incredibly fine contrast detail. Looks great while watching movies, sports, etc.
This TV really has urround sound power: Dolby Digital, Dolby Virtual Surround Sound and a 30W speaker system with a built-in digital amplifier. This means, in short, cinema-quality audio. The technology actually simulates rear speakers -- cool stuff.
The 160-degree viewing angles are a little lower than an LCD, but you're going to be able to see the screen with better-than-average clarity at up to a 160-degree angle -- so, almost from a perpendicular angle to the way the TV is facing. That's nice for finding the right seat in the house. The Digital Media Reader and USB port are really cool, too -- you can plug in a digital camera to view high-resolution images or slideshows on your TV screen, or plug in an MP3 player to blast your music in surround sound. Lots of TVs have this, but not one with a sound system like this one.
There's plenty of connectivity: component, composite and S-video jacks for hooking up your old DVD player, VCR, video game system, etc., but the real good stuff is the 2 HDMI inputs -- again, pretty standard -- good for hooking up an HD DVD player, Blu-ray disc player, set-top box, Blu-ray video game system (the only one out there right now is PS3), etc. So, you have the connections you need for the components you have now, and the connections you may want for those HD components down the road.
This is not to mention that there are all sorts of little perks to play with: 7 aspect ratio modes to change the picture for various kinds of programming, active light control for auto-adjustment of the picture for varying light conditions, a 3D comb filter built in for detailed color reproduction and an anti-aging circuit to help reduce pixel burn-in and maintain a longer pixel/lamp life.
If you purchase this model, I think you'll enjoy it!
Summary: Horrible Customer Service
Comment: I purchased a plasma TV from Philips and started having problems with the television within a few months. Philips customer service was horrible to work with and it took three months for them to repair my television. Every time I called they told me that the part "was on it's way." They said that for three months. Whenever I called they wouldn't be specific. Not happy with their service. TV was defective. Didn't even last a year.
Customer Rating:
Summary: Warning - High Defect rate for this TV
Comment: If you are considering buying this TV, know this: It has an exceptionally high defect rate when compared to other, similar Plasmas. Specifically, it has a major problem with board faults (i.e. the circuits that run the TV). This defect causes the TV to turn off on its own shortly after initial use. A bit of internet searching will confirm this fact.
I read a bit about this prior to purchasing, but because of the price, decided to roll the dice and buy it anyway. Now, i am left with a $1500 (at the time) TV that doesnt work, cant be repaired, and if its replaced, will possibly continue to break. Philips just wants to keep sending Tech guys out to fix it. Yet, every one that shows up says there's nothing they can do and that i need to exchange the TV. Problem is that with most big TVs, you can only exchange for the exact same item. It a sadistic loop of replacing one poorly engineered TV with the same thing.
So go ahead and take your chances...just dont say you werent warned
Customer Rating:
Summary: Great tv and super customer service
Comment: I purchased this tv at a local retailer in my area in order to avoid the delivery hassle, and I have to say that I am very satisfied with this purchase. I started using this tv by playing dvds thru my Bose 321 system and the picture looked very good if the dvd quality was high. I had intended to purchase an upconverting dvd player and when I found the Toshiba A2 HD player for $140.00 thru Amazon I bought it because it has HD Dvd playing abilities along with upconverting of regular dvds. I finally got to see what this television was capable of when I viewed my first HD dvd and even the regular dvds look great with this combination of player and tv. The HD dvds are really amazing.
I did have one glitch with this television. This tv had a habit of turning off right about 2 hours after it had been turned on and the sleep timer had not been set. When I contacted Phillips about this problem they could not find a service center that would come to my area to repair my television so they replaced it with a new one. They made arrangement to have the new one delivered to my house and picked up the faulty tv at the same time.
I am very pleased with the televsion and the customer service I received.
Customer Rating:
Summary: Brilliant; stunning; everything one could ask for in a plsama HDTV
Comment: This is a great TV. The Pixel Plus 3 technology definitely makes the grade -- it's a pixel-matching system that recreates natural imagery and reduces pesky image artifacts -- pixilation (which is discoloration), washout, fade, pixel shift, whatever. Super-high brightness and contrast ratio make for really vivod colors and incredibly fine contrast detail. Looks great while watching movies, sports, etc.
This TV really has urround sound power: Dolby Digital, Dolby Virtual Surround Sound and a 30W speaker system with a built-in digital amplifier. This means, in short, cinema-quality audio. The technology actually simulates rear speakers -- cool stuff.
The 160-degree viewing angles are a little lower than an LCD, but you're going to be able to see the screen with better-than-average clarity at up to a 160-degree angle -- so, almost from a perpendicular angle to the way the TV is facing. That's nice for finding the right seat in the house. The Digital Media Reader and USB port are really cool, too -- you can plug in a digital camera to view high-resolution images or slideshows on your TV screen, or plug in an MP3 player to blast your music in surround sound. Lots of TVs have this, but not one with a sound system like this one.
There's plenty of connectivity: component, composite and S-video jacks for hooking up your old DVD player, VCR, video game system, etc., but the real good stuff is the 2 HDMI inputs -- again, pretty standard -- good for hooking up an HD DVD player, Blu-ray disc player, set-top box, Blu-ray video game system (the only one out there right now is PS3), etc. So, you have the connections you need for the components you have now, and the connections you may want for those HD components down the road.
This is not to mention that there are all sorts of little perks to play with: 7 aspect ratio modes to change the picture for various kinds of programming, active light control for auto-adjustment of the picture for varying light conditions, a 3D comb filter built in for detailed color reproduction and an anti-aging circuit to help reduce pixel burn-in and maintain a longer pixel/lamp life.
If you purchase this model, I think you'll enjoy it!