Customer Rating: 
Summary: Will never buy a Sony product again
Comment: I purchased this TV on Feb 29 2008 and could not have been more disappointed. In 45 days the TV has stopped working. I opted for not taking the store warranty thinking that we pay a premium for Sony quality.
Boy was I wrong, not only did the TV stop working its now more than a week since I called Technical support for in home service and their service, for lack of a better word is nothing short of miserable.
After a week of waiting, I took a day off from work to get the TV fixed, the technician doesn't show up!! He reschedules to another day and even then I can only hope that he shows up today.
If I want to complain, I will have to request another authorized repair shop which means more waiting!!
Completely dissatisfied with both the TV, that stopped working in 45 days, and the service, which is bordering on the lines of non existent.
Update:
Finally after a few more verbal disagreements with the completely incompetent repair guy, he showed up more than an hour and a half late.
As whiny as I sound, he called to reschedule a second time (after a week a waiting) and then again when he finally got there said that if he cannot find parking he will move on. Not sure if they are training their people to ensure that once you request service from Sony, you will never buy from them again.
Thankfully, the TV is now working and hope it will continue to do so.
Once again, if you do find yourself with a 'Lemon' you can be almost assured, at least from my experience, that the customer service if terrible!!
Update 2:
YES....the TV is not working again. And, as you will have it, once again the brilliance of Sony's customer service means at least another week of waiting. If you request quicker service, they cant help because they have to order parts, if you request a refund or an exchange, you have to call during normal working hours. Isn't it fantastic that they actually want you to call from work (yes some of us actually work to be able to afford these things) so that everyone around you is aware of the brilliant Sony product and shadowy customer service (We have spent collectively more than 5 hours with them so we rightfully have an opinion).
This has to be taken into consideration before making your purchase. Customer service is equally important and from my experience, I can reassure you of that fact.
Totally disgruntled at this point. Will definitely update once again with the outcome.
Update 3:
A few more days have passed and I have just been told that the part that the TV needs (the whole panel apparently) is out of stock. I cannot tell you how overjoyed I am that I might have use of my 1 month old TV for another 3 weeks. Owned the TV for 6 weeks and if it does get fixed in three weeks, it will not have been working for about 4 out of the 10 weeks that I have owned the TV.
I encourage everyone to go take this into consideration before any purchase from SONY is made.
Customer Rating:
Summary: Sony 46" LCD TV KDL-46XBR4 1080p
Comment: I received the TV 5 days ahead of the scheduled delivery date. The TV was carried into my home and unpacked by the transport crew. Excellent work! After the arrival of my new wall unit, I installed the TV and was greatly impressed with the picture and sound quality. The setup directions and the Sony remote were easy to understand and operate. The price was approximately $500.00 less than advertised at stores in my city. I give this TV and the Amazon site my highest recommendation!
Customer Rating:
Summary: Great product, thanks Amazon
Comment: I spent a month trying to decide between the samsung and the 46xbr4. I went with sony and I love it, no complaints its amazing. Amazon also credited my account $150.00 bucks when I called about a price drop before I got the tv. At first I thought I didnt get it beacause I expected it in the mail, but they credited to my account, that works for me. Thanks Amazon.
Customer Rating:
Summary: Sony Bravia XBR KDL-46XBR4
Comment: Top notch. Fast convienent delivery. Ready to go out of the box. Amazing to watch. Very user friendly. None of the problems written about on internet ie. clouding, fan noise.
Customer Rating:
Summary: Even the Delivery Man Says the Sony KDL46XBR Is Best
Comment: Update: July 19 - 3 months later. Wow again. Still outstanding. I have found the settings that are best for common programs. Have now re-cabled with RG6 Quad-shield, and got Comcast to give me a new drop from the street, and all new box stuff (no charge). We are VERY happy with this purchase. The family and I are still impressed each day we turn this TV on.
April 2008: Just got the Sony Bravia XBR KDL-46 1080p LCD HDTV. It replaced a CRT - Sony Wega KV36F16 circa 2000 that is still performing flawlessly, but gotta prepare for the much-ballyhooed date in 2009. The LCD was delivered by CEVA a day earlier than estimated by Amazon (I took the steps to track it properly, and made a phone call, too).
Easily hooked it all up to the local cable service (monopoly-minded telecommunications giant that it is), HDMI, using my Sony STRDE945 receiver and Bose Acoustimass 5.1 for audio. Within thirty minutes of the arrival of this TV at my front door, I was ready to watch this thing do its thing. It searched. I set. In a room filled with bright springtime daylight and sun angle, I was gratified and satisfied as I watched my favorite MLB team win their 1:05 daytime start handily. Then, as I began tweaking my settings, and the evening waxed and waned into the dark night, I was absolutely sure I'd made the right choice. There is no fan noise. And of course, SD is not spectacular, and HD broadcast is 720p, and maybe a rare or occasional 1080i. I can't wait to see a proper DVD in full regalia.
Sony? I'm a frugal and cautious middle-class consumer. Knowing what I've read of this company and its megalomaniacial approach to consumer electronics and domination of the whole industry, it galls me to admit that apparently, and in my opinion, Sony has recently matched and surpassed its competitors in LCD price-to-value of television consumer electronics for the masses. And plasma is no longer the way to go (for me at least) and has been surpassed by LCD. I still have a 27" Sony Trintron circa 1987 in the guest bedroom which is still looking good, but will soon have to go - wanna buy it for ten bucks? I've never had a problem with any Sony TV, VCR, DVD, or A-V receiver. I had a Panasonic VCR (my first which never died, just became obsolete). In fact, I've never been let down by any of the audio components that have been Sony, either. Can't say the same for Onkyo, or the old Kenwood or Technics. (Nothing beats my Nakimichi cassette machine for true state-of-the art for that medium.) But, I digress, this is about TV.
The 46" size and clean looks of this rig works best for my house, considering the windows, southern exposure, recessed lighting in the room, and of course, the 15' distance from which it is viewed. I considered the 52" but decided that would be overkill for the space I have, and the higher price to boot.
I'm no videophile, but I have close friends in the business as cameramen, and stage managers,etc. in nearby Atlantic City to whom I turn to for advice ... you know, the kind of persons that buy that high-end stuff for double the price or more for only slightly marginally noticeable improvements. I know they will approve of my purchase when they see this. It certainly looks to me that the 46XBR5 (that's five) is basically the same rig. And yes, the XBR6 is coming. But man, do I hate the reflective, dust-attracting "stylish" piano-black finishes every manufacturer feels compelled to market to the masses this year. It will date your TV like the silver look of the last decade. As it is, the Sony design of the "distinctive" glass framing adds a one-inch margin capable of reflecting distractions from the environment the television is placed in by the actual consumer. Let's just focus on the viewing area, though.
I pulled the trigger on this LCD for after six months of researching the online reviews, viewing demonstrations in many high-end electronics stores, the three big-box electronics stores, and even discount online sources. I didn't think I'd make such a big-ticket item purchase online, but the time to do so had come, what with the price of fuel spiraling higher and higher, and "free shipping" included in the price. I see today, two weeks later, it's here at Amazon and is over $150 bucks more than what I paid. A local independent appliance store can usually meet or beat
Well, how about the TV? Even the delivery man said, "this is the best LCD on the market for the price right now." It arrived at my house in perfect condition, but I was nervous when I saw the box had some black, greasy dirt on its bottom from the trucks, and he asked that I put down on old blanket or something to protect the floor.
All was well and fine with this. I'm satisfied with this purchase. I'd recommend the Sony Bravia XBR4 1080p to my friends and family, and I no longer worry about ordering online. For products over $50, I would not trust a NYC electronics marketer online, however, heck, I don't even like their sales tactics in their brick and mortar stores I've been to The sub-contracted Ceva delivery man who, with my assistance, brought it up to the 2nd floor of this Jersey Shore raised ranch on pilings, unpacked it, and assisted me to lift it to its waiting stand, said to keep the packing materials and the box for a couple days, just in case. So far, so good, and I think this is a keeper. Maybe I'll update this prose submission, but for now, after only 24 hours, wow.
Summary: Will never buy a Sony product again
Comment: I purchased this TV on Feb 29 2008 and could not have been more disappointed. In 45 days the TV has stopped working. I opted for not taking the store warranty thinking that we pay a premium for Sony quality.
Boy was I wrong, not only did the TV stop working its now more than a week since I called Technical support for in home service and their service, for lack of a better word is nothing short of miserable.
After a week of waiting, I took a day off from work to get the TV fixed, the technician doesn't show up!! He reschedules to another day and even then I can only hope that he shows up today.
If I want to complain, I will have to request another authorized repair shop which means more waiting!!
Completely dissatisfied with both the TV, that stopped working in 45 days, and the service, which is bordering on the lines of non existent.
Update:
Finally after a few more verbal disagreements with the completely incompetent repair guy, he showed up more than an hour and a half late.
As whiny as I sound, he called to reschedule a second time (after a week a waiting) and then again when he finally got there said that if he cannot find parking he will move on. Not sure if they are training their people to ensure that once you request service from Sony, you will never buy from them again.
Thankfully, the TV is now working and hope it will continue to do so.
Once again, if you do find yourself with a 'Lemon' you can be almost assured, at least from my experience, that the customer service if terrible!!
Update 2:
YES....the TV is not working again. And, as you will have it, once again the brilliance of Sony's customer service means at least another week of waiting. If you request quicker service, they cant help because they have to order parts, if you request a refund or an exchange, you have to call during normal working hours. Isn't it fantastic that they actually want you to call from work (yes some of us actually work to be able to afford these things) so that everyone around you is aware of the brilliant Sony product and shadowy customer service (We have spent collectively more than 5 hours with them so we rightfully have an opinion).
This has to be taken into consideration before making your purchase. Customer service is equally important and from my experience, I can reassure you of that fact.
Totally disgruntled at this point. Will definitely update once again with the outcome.
Update 3:
A few more days have passed and I have just been told that the part that the TV needs (the whole panel apparently) is out of stock. I cannot tell you how overjoyed I am that I might have use of my 1 month old TV for another 3 weeks. Owned the TV for 6 weeks and if it does get fixed in three weeks, it will not have been working for about 4 out of the 10 weeks that I have owned the TV.
I encourage everyone to go take this into consideration before any purchase from SONY is made.
Customer Rating:
Summary: Sony 46" LCD TV KDL-46XBR4 1080p
Comment: I received the TV 5 days ahead of the scheduled delivery date. The TV was carried into my home and unpacked by the transport crew. Excellent work! After the arrival of my new wall unit, I installed the TV and was greatly impressed with the picture and sound quality. The setup directions and the Sony remote were easy to understand and operate. The price was approximately $500.00 less than advertised at stores in my city. I give this TV and the Amazon site my highest recommendation!
Customer Rating:
Summary: Great product, thanks Amazon
Comment: I spent a month trying to decide between the samsung and the 46xbr4. I went with sony and I love it, no complaints its amazing. Amazon also credited my account $150.00 bucks when I called about a price drop before I got the tv. At first I thought I didnt get it beacause I expected it in the mail, but they credited to my account, that works for me. Thanks Amazon.
Customer Rating:
Summary: Sony Bravia XBR KDL-46XBR4
Comment: Top notch. Fast convienent delivery. Ready to go out of the box. Amazing to watch. Very user friendly. None of the problems written about on internet ie. clouding, fan noise.
Customer Rating:
Summary: Even the Delivery Man Says the Sony KDL46XBR Is Best
Comment: Update: July 19 - 3 months later. Wow again. Still outstanding. I have found the settings that are best for common programs. Have now re-cabled with RG6 Quad-shield, and got Comcast to give me a new drop from the street, and all new box stuff (no charge). We are VERY happy with this purchase. The family and I are still impressed each day we turn this TV on.
April 2008: Just got the Sony Bravia XBR KDL-46 1080p LCD HDTV. It replaced a CRT - Sony Wega KV36F16 circa 2000 that is still performing flawlessly, but gotta prepare for the much-ballyhooed date in 2009. The LCD was delivered by CEVA a day earlier than estimated by Amazon (I took the steps to track it properly, and made a phone call, too).
Easily hooked it all up to the local cable service (monopoly-minded telecommunications giant that it is), HDMI, using my Sony STRDE945 receiver and Bose Acoustimass 5.1 for audio. Within thirty minutes of the arrival of this TV at my front door, I was ready to watch this thing do its thing. It searched. I set. In a room filled with bright springtime daylight and sun angle, I was gratified and satisfied as I watched my favorite MLB team win their 1:05 daytime start handily. Then, as I began tweaking my settings, and the evening waxed and waned into the dark night, I was absolutely sure I'd made the right choice. There is no fan noise. And of course, SD is not spectacular, and HD broadcast is 720p, and maybe a rare or occasional 1080i. I can't wait to see a proper DVD in full regalia.
Sony? I'm a frugal and cautious middle-class consumer. Knowing what I've read of this company and its megalomaniacial approach to consumer electronics and domination of the whole industry, it galls me to admit that apparently, and in my opinion, Sony has recently matched and surpassed its competitors in LCD price-to-value of television consumer electronics for the masses. And plasma is no longer the way to go (for me at least) and has been surpassed by LCD. I still have a 27" Sony Trintron circa 1987 in the guest bedroom which is still looking good, but will soon have to go - wanna buy it for ten bucks? I've never had a problem with any Sony TV, VCR, DVD, or A-V receiver. I had a Panasonic VCR (my first which never died, just became obsolete). In fact, I've never been let down by any of the audio components that have been Sony, either. Can't say the same for Onkyo, or the old Kenwood or Technics. (Nothing beats my Nakimichi cassette machine for true state-of-the art for that medium.) But, I digress, this is about TV.
The 46" size and clean looks of this rig works best for my house, considering the windows, southern exposure, recessed lighting in the room, and of course, the 15' distance from which it is viewed. I considered the 52" but decided that would be overkill for the space I have, and the higher price to boot.
I'm no videophile, but I have close friends in the business as cameramen, and stage managers,etc. in nearby Atlantic City to whom I turn to for advice ... you know, the kind of persons that buy that high-end stuff for double the price or more for only slightly marginally noticeable improvements. I know they will approve of my purchase when they see this. It certainly looks to me that the 46XBR5 (that's five) is basically the same rig. And yes, the XBR6 is coming. But man, do I hate the reflective, dust-attracting "stylish" piano-black finishes every manufacturer feels compelled to market to the masses this year. It will date your TV like the silver look of the last decade. As it is, the Sony design of the "distinctive" glass framing adds a one-inch margin capable of reflecting distractions from the environment the television is placed in by the actual consumer. Let's just focus on the viewing area, though.
I pulled the trigger on this LCD for after six months of researching the online reviews, viewing demonstrations in many high-end electronics stores, the three big-box electronics stores, and even discount online sources. I didn't think I'd make such a big-ticket item purchase online, but the time to do so had come, what with the price of fuel spiraling higher and higher, and "free shipping" included in the price. I see today, two weeks later, it's here at Amazon and is over $150 bucks more than what I paid. A local independent appliance store can usually meet or beat
Well, how about the TV? Even the delivery man said, "this is the best LCD on the market for the price right now." It arrived at my house in perfect condition, but I was nervous when I saw the box had some black, greasy dirt on its bottom from the trucks, and he asked that I put down on old blanket or something to protect the floor.
All was well and fine with this. I'm satisfied with this purchase. I'd recommend the Sony Bravia XBR4 1080p to my friends and family, and I no longer worry about ordering online. For products over $50, I would not trust a NYC electronics marketer online, however, heck, I don't even like their sales tactics in their brick and mortar stores I've been to The sub-contracted Ceva delivery man who, with my assistance, brought it up to the 2nd floor of this Jersey Shore raised ranch on pilings, unpacked it, and assisted me to lift it to its waiting stand, said to keep the packing materials and the box for a couple days, just in case. So far, so good, and I think this is a keeper. Maybe I'll update this prose submission, but for now, after only 24 hours, wow.
Sony Bravia XBR-Series KDL-46XBR4 46-Inch 1080p LCD HDTV Reviews: Page 6 of 22
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