Customer Rating: 
Summary: Good product IF You have all Sony component
Comment: I have all Sony product except an Onkyo receiver and Hd cable box. I used the op-pc and no luck. Tried manual and only get part of the controls. Logitech Harmony has a better remote however the battery life is so short.
Customer Rating:
Summary: GREAT REMOTE WITH PATIENCE
Comment: After reading all the reviews I finaly purchased the remote. The only flexible way to program the unit [as stated by many others] is through the Advanced computer USB Sync mode. Once you get over the hurdle of the first Advance programing of your various remotes the Sony remote will have to be updated for your paticular system set up. This is where the unit SHINES. You can amend your Advanced setups very quickly once you truly understand your systems needs. There is no way anyone would be able to set up the Sony AX 4000A and get all of your individual parameters figured out the first time. All my AV gear is from different manfactures, Projector, TV, Receiver, Cable Box, and a DVD Player. My kids use to laugh at me when I would line up the 6 remotes, eye glasses and flashlight to enjoy a movie. 6th remote is for a Hunter fan/light which does not use IR technology. Now I use the Sony Remote and the Hunter Fan/Light remote, no eye glasses the lighted screen is Great. Yes the first time to set up the remote can be very overwhellming but like any modern day computer based device given time you can become very proficient at it's use. I hope it works well for you maybe not the first time you set it up but maybe by the 4th or 5th time you will have this baby dialed in. Best of Luck
Customer Rating:
Summary: Fifteen Minutes Tops - I'm Done
Comment: The Sony RM-AX4000A Home Theater Remote Control is already programmed for all Sony common functions. All of my stuff is Sony. I took the batteries out of four remotes and stored them away.
One control now does everything I ever did with four. Easy for me!
Customer Rating:
Summary: You have to be an M.I.T. grad to program this thing!!
Comment: My wife bought me the Sony commander for Christmas and, almost a month later, I still haven't got this thing figured out yet. I can't believe how complicated programming this remote is. The accompanying software isn't user friendly at all. X-press settings -- forget about it!! I owned the earlier version of this same remote which, unfortunately, fizzled out but it was much easier to program manually. I wouldn't recommend this product to anyone and it's difficult to believe that this is an actual Sony product.
Customer Rating:
Summary: Great product
Comment: Received a brand new sony universal remote control that was very straight forward with programming and it worked well with all my appliances. Great product!!!
Summary: Good product IF You have all Sony component
Comment: I have all Sony product except an Onkyo receiver and Hd cable box. I used the op-pc and no luck. Tried manual and only get part of the controls. Logitech Harmony has a better remote however the battery life is so short.
Customer Rating:
Summary: GREAT REMOTE WITH PATIENCE
Comment: After reading all the reviews I finaly purchased the remote. The only flexible way to program the unit [as stated by many others] is through the Advanced computer USB Sync mode. Once you get over the hurdle of the first Advance programing of your various remotes the Sony remote will have to be updated for your paticular system set up. This is where the unit SHINES. You can amend your Advanced setups very quickly once you truly understand your systems needs. There is no way anyone would be able to set up the Sony AX 4000A and get all of your individual parameters figured out the first time. All my AV gear is from different manfactures, Projector, TV, Receiver, Cable Box, and a DVD Player. My kids use to laugh at me when I would line up the 6 remotes, eye glasses and flashlight to enjoy a movie. 6th remote is for a Hunter fan/light which does not use IR technology. Now I use the Sony Remote and the Hunter Fan/Light remote, no eye glasses the lighted screen is Great. Yes the first time to set up the remote can be very overwhellming but like any modern day computer based device given time you can become very proficient at it's use. I hope it works well for you maybe not the first time you set it up but maybe by the 4th or 5th time you will have this baby dialed in. Best of Luck
Customer Rating:
Summary: Fifteen Minutes Tops - I'm Done
Comment: The Sony RM-AX4000A Home Theater Remote Control is already programmed for all Sony common functions. All of my stuff is Sony. I took the batteries out of four remotes and stored them away.
One control now does everything I ever did with four. Easy for me!
Customer Rating:
Summary: You have to be an M.I.T. grad to program this thing!!
Comment: My wife bought me the Sony commander for Christmas and, almost a month later, I still haven't got this thing figured out yet. I can't believe how complicated programming this remote is. The accompanying software isn't user friendly at all. X-press settings -- forget about it!! I owned the earlier version of this same remote which, unfortunately, fizzled out but it was much easier to program manually. I wouldn't recommend this product to anyone and it's difficult to believe that this is an actual Sony product.
Customer Rating:
Summary: Great product
Comment: Received a brand new sony universal remote control that was very straight forward with programming and it worked well with all my appliances. Great product!!!