Summary: Awesome Picture and Sound
Comment: We recently purchased this TV and Wow. DVDs and Dish Network HDTV look amazing. The picture is crisp and lifelike. It is easy to use and hook up. I wish that it had an HDMI interface rather than a DVI-D so that I could save the addition of audio cables, but for the price, you can't beat it.
Customer Rating:
Summary: Defective Product and Customer Support Stinks
Comment: First the good:
-the picture quality is good, the colors are rich.
Now the bad:
-the speakers produce distortion
-you cannot save settings associated with different inputs. This means every time you switch from one type of feed to another (watching a movie on DVD to watching regular TV via the satellite), you have to change the relevant settings. This gets to be time consuming and tiresome.
Now the unacceptable:
From the day I purchased this TV I have had sound synching problems. Sometimes the sound is off by as much as a second. My experience with Toshiba Customer support is very similar to the experience other reviewers have had: Toshiba tech support arranged for a local shop to examine the TV. They reported the problem to Toshiba and nothing has happened. I have had the TV almost two months now. Worse is, every time I call Toshiba to check the status, they cannot tell me anything, not even when they expect to repair or replace the TV.
My hoped for outcome from this will be that I will be able to return the TV and I will then purchase another brand, probably the highly rated Panasonic TH-42PA20U
Customer Rating:
Summary: Defective product--don't even think about buying!
Comment: We loved this TV for one month. Then a bright red line appeared from the top of the screen to the middle. Toshiba tech support arranged for a local shop to examine the tv. The repairmen determined that the line was from a failed circuit board. They said this "happens all the time" on Toshiba plasmas, something I never noticed in doing my due diligence on this product before I bought it. So here is a warning for anyone thinking about buying this or any other Toshiba plasma. Try another brand! By the way, since Amazon refuses to accept returns on any large tv, if you buy a lemon (like I did), you could lose thousands of dollars. You should not even consider ordering a large tv from Amazon. JUNE 11 UPDATE: after waiting 2 weeks for a service call and another 6 weeks for Toshiba to get the parts to the repair shop, the repair crew was unable to fix the problem. Toshiba now says it will send me a new set, but they can't say when this will happen. JUNE 16 UPDATE: Although Toshiba promised on June 11 to promptly replace my defective tv, today it said it had no idea when this might happen. Meanwhile, we have an unwatchable tv. For $5000, I expected customer service to be considerably better than this! Don't make the same mistake, buy any plasma tv other than a Toshiba. JULY 7 UPDATE: Finally, we have a new plasma tv and are rid of the old one. We should be glad, but we're terrified about having to deal with Toshiba's terrible customer service if the new one is defective, too.
Customer Rating:
Summary: Just got one
Comment: I have looked at all the HDTV Plasma in 42". This is the best model out there. The picture looks crystal clear, the colors look natural, and the image is very bright. J&R has this model next to the more expensive Sony Wega Plasma. If you have seen those two TV's side-by-side, you wouldn't pay $1000 more for the Sony Wega model.