» Samsung HP-S5053 50-Inch Plasma HDTV

Samsung HP-S5053 50-Inch Plasma HDTV Reviews

Customer Rating:
Summary: Bad product, not durable
Comment: I bought this TV after much research. It looks great, has a great picture and features. HOWEVER, after seven months it is starting to exhibit extreme problems. Plasmas are known to ghost. Typically this memory is not intrusive if you limit your time on channels like ESPN or other channels with tickers or graphics. After seven months this TV ghosts so bad that it has a lingering burn image after watching the loacal TV news. That's right, the trasitory graphics from local news leaves a ghost image. Even worse the pixels do not release the image and the TV displays red and green noise after the image is gone or in dark scenes DURING A MOVIE. If the movie cuts from bright to dark the pixels don't release and there is red and green "snow" in all the dark areas. This is after seven months of careful and light use. The money you save for Plasma over LCD is not worth it with this set. I would love to go back and undue this buy. I have a lot of experience with plasmas at work as well as at home. This is the least durable I have ever seen. DO NOT BUY. look at the other reviews that list this same problem. THIS IS A BAD SET.

---

Customer Rating:
Summary: Outstanding!!!
Comment: I love this plasma tv! I have had it for about 9 months, and I have it wall mounted in my basement with all the cables hidden in the wall. It is sleek looking and has an awesome picture! No cons that I can think of.

---

Customer Rating:
Summary: Shame on Samsung
Comment: I purchased this TV from amazon in Oct. of '06. As others have reported I was very pleased with the picture and other elements of this product.

The other day the TV just died. No problem, I thought. It's still under warranty. I can call them, and they'll send out someone to repair it. I called Samsung support, and they created a repair ticket. They said they would call me back when their service locator was available. That took two days....a little irritating that it took that long to get me the name of a service center in my area that could perform the work, but it was nothing compared to the frustration to follow.

I called the service center to setup an appointment for the technician to come out, but they said "sorry, you are out of our service area. We can't come out." I called Samsung support back and asked for a service center in my area. They stated there weren't any. HUH??? I live 25 miles outside of the 8th largest city in the U.S. (San Diego) and the only service center in my area is 60 miles outside of San Diego proper? That didn't seem right, so I called again and had another support person check. No....that is the closest one, and did I mention they don't service my area!!! The only recourse Samsung was able to offer was they would have to submit paperwork to get "executive approval" to have someone from the service center sent out for the repair. This would take 7 to 10 BUSINESS DAYS. Are you f@!*%$$& kidding me!!!??? That is completely unacceptable. I can't imagine any company having the arrogance to suggest such a thing to a customer..."sure, we'll get back to you in a couple of weeks." No thanks, I think I'll take my business elsewhere. I immediately asked to speak with someone higher up to get this problem escalated. The support person connected me with Executive level support, but they were just as ineffectual, saying the best they could do was to mark the request as urgent. I think we know how much that is going to change things.

Obviously, Samsung has a process that is almost completely broken. To make a customer wait up to two weeks to have a repair ticket approved is mind numbingly ridiculous. Add to that the time it may take to complete the repair, and it could conceivably add up to three weeks or more. This is what I spent $2,400 for? Samsung will never see another penny from this consumer, and I'll do my best to steer other potential customers away from such egregious customer service.

---

Customer Rating:
Summary: Company Complaint - LOVE the TV - Please read.
Comment: I love this TV! I own two 50", and one 42"...I was trying to order another 42". What I absolutely HATE is this company. Amazon claims there's a glitch in their system which won't allow me to leave feedback for this company, so this is my only means of doing so. Here's the story:

First, understand that my wife and I have been Amazon customers for over 2 years.

After 15 days of waiting, 9 phone calls to LCDMART, and 3 phone calls to Amazon, I finally cancelled the order for my plasma screen through Amazon.

The SAME day I cancelled the order, I FINALLY received a call from LCDMART and the representative told me that I'd receive my TV within 3 business days, and that he was emailing me a tracking number. He claimed that Amazon takes 10 business days to submit orders to his company...from experience, I find that very hard to believe. I waited until the following day, and not having received my tracking number, I called yet again, and was told by John at LCDMART that he was emailing me a tracking number immediately. I did not receive it, so I called YET AGAIN, and was told that I would not receive a tracking number until the following day. I asked "How can I receive the TV by tomorrow if you don't have a tracking number today?" I then asked when I would receive the TV. I was told, "I don't know."

I asked to cancel my order, and the representative for LCDMART said, "No. I can't cancel your order." I repeat, he said, "NO!"

After a few choice words, and my persistent demand that my order be cancelled, he put me on hold, then told me my order was cancelled.

This company is doing Amazon a great disservice, and is damaging its reputation. LCDMART did not return a single phone message, or email inquiry.

I'm sure LCDMART will find some reason to make me look like an unreasonable customer, but read the reviews...I'm not the first to experience this, and this "feedback bug" appears to have been in effect since 5/2007, so NO feedback, negative or positive, has been submitted to this company since then.

Buy the product, you'll be happy. Just don't use LCDMART.

---

Customer Rating:
Summary: Sparkling video noise are so annoying
Comment: Before I bought this TV I had seen sparkilling video noise in a few showrooms are stores like Circuit City, Compusa, Bestbuy and otehr electronic stores. The noises are thin 1-4 mm long bright sparkle like video noise shown on the display. I had not seen this type of problem on any other brand or even on Samsungs. A store salesman told me that probably is due to bad connection on wires. But how come so many display of this model have this problem and others don't? But eventually i bought this model because of it rich color, appearance and cheap price. For the first few month I did not see the sparkling video noise on my unit. But after about 4-5 months they are showing. When i turned on the TV but not turn on the Set top box the sparkling noise are there at certain areas, especially on left half of the screen. Those cleaning procedure like white screen and patern cleaning may make those noise less but won't remove them. They would come back very quickly. When I watch HD programs those noise may not be visible. But it's apparent they become more and more visible now. This model must have internal big problem on this type of video noise. Listen, I am not talking about one unit, I have seen this problem on at least 8-10 units at various stores.

---

More Reviews for Samsung HP-S5053 50-Inch Plasma HDTV