» Gyration GYR3101US Media Center Remote

Gyration GYR3101US Media Center Remote Reviews

Customer Rating:
Summary: Totally cool
Comment: The mouse works great in this remote. Some glitches are that:

occasionally, we have to reprogram for our other devices
the mouse gyros broke, but we have three small kids, so that doesn't mean anything
the other devices are not perfectly matched up to the buttons, as the other reviewer stated

However, we are ordering another one because the TV, PC control and mouse features are indispensable.

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Customer Rating:
Summary: Not what you expect
Comment: I really wanted this product to work. I was excited to have a remote that could control my Vista Media Center PC, TV, Receiver, and Cable Box. It works MOSTLY as advertised (the mouse control is GREAT), except for 2 major problems that are not what you would expect.

1. In the AUX mode, I programmed it to match my Onkyo receiver with the code book provided. All buttons worked properly, except the volume and mute controls did not adjust the volume on the receiver. I tried to override them with the learning function, but they still did not work. Interestingly enough, I could override the TV mode's volume controls to control my receiver volume, but not on the AUX mode. Not sure if it is defective or some limitation of the AUX mode.

2. In the PC mode, you cannot program any of the buttons - they are all tied to the PC so you cannot, for example, make the volume buttons in the PC mode control your receiver. That means you have to switch to TV or AUX mode to control the volume of anything but the PC. A definite deal breaker for anyone who has a receiver or doesn't use the PC to control volume.

FYI - I called tech support, and the man I spoke to said he didn't know anything about the "newer products" and transferred me (after accidentally hanging up on me) to somoeone who did. That guy had no idea what the problem was and insisted that my receiver must be the problem. Not super helpful, and this solidified my decision to return.

Also, there is a label in the box that says "In order to enable all Media Center features, visit http://www.gyration.com/remote-update. This URL does not exist. Searching the Gyration site also yielded no support information, manuals, or downloads of any kind for this product.

Great product idea, but very poorly executed.

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